Harness the productivity power of AI for your business
In this episode, renowned business futurist, AI researcher, and author, Gihan Perera, outlines the transformative power of AI for small to medium-sized businesses.
In a must-listen for business owners looking to future-proof their operations and harness the power of AI today, Gihan shares practical examples of how AI can boost productivity and enhance customer experiences, while also debunking common fears about AI taking over jobs.
Key Takeaways:
Boost productivity:
- Streamline routine tasks: Learn how a daycare centre reduced the time to create child development plans from 3 hours to just 15 minutes using AI, freeing up staff for more meaningful work.
- Frequent updates: With AI handling repetitive tasks, businesses can update key processes more often, leading to greater efficiency and relevance.
Enhance your customer experience:
- Personalisation at scale: AI enables businesses to deliver tailored customer experiences, like personalised recommendations and faster responses, without increasing staff workload.
- Improved service frequency: Regular, AI-driven updates can significantly enhance client satisfaction and loyalty, as shown by the daycare’s improved parent interactions.
Getting Started with AI:
- Easy entry point: Begin with simple, low-risk tasks to get comfortable with AI, such as planning personal events, before applying it to business projects.
- Tool Selection: Use AI itself to identify the best tools for your business needs, ensuring a smooth and informed start.
Empowering Your Team:
- Identify AI Champions: Find and support team members who are eager to explore AI, allowing them to lead its integration in your business.
- Responsible use: Involve your IT team to ensure AI is used safely and securely, protecting sensitive data and maintaining compliance.
Long-term AI Impact:
- AI as a Daily Tool: Embrace AI now to prepare your business for a future where AI is a standard part of operations, similar to how we use the internet today.
- Continuous Learning: Stay adaptable as AI technology evolves, ensuring your business remains at the forefront of innovation.
Download the resource for this episode: Accelerate AI: Build your AI capability fast
About our guest: Gihan Perera
Gihan Perera is a business futurist, conference speaker, AI researcher, and author who shows you how to be fit for the future in a fast-changing world.
For more than 25 years, he has worked with organisations and leaders throughout Australia and the world, helping them to lead in uncertainty, act with clarity and confidence, and thrive in a fast-changing world.
He is the author of Disrupted, Disruption By Design, The Future of Leadership, and ten other books.
Through his keynote presentations, interactive masterclasses, and in-depth leadership programs, he shares future trends and thought-provoking insights – delivered with interaction, engagement, and humour – that leave people feeling positive, empowered, and optimistic about their future.
Forbes magazine rated him the #5 social media influencer in the world (and #1 in Australia) in his area of expertise.
He has always taken the lead in embracing emerging technologies and trends, from his university thesis in AI more than 30 years ago, to leading a software development team building the infrastructure for the early Internet, founding one of Australia’s first Web development companies in 1996, teaching thought leaders how to create e-learning platforms, and helping business leaders with scenario planning to lead their teams into the future.
His formal background is in science and AI, with a Bachelor of Science degree from the University of Western Australia. But he’s always been interested in people and the way they communicate – and how to become fit for the future, so they embrace change, act on opportunities, and live happier lives.
