Dealing effectively with difficult conversations is a key skill to master at any time, let alone in times of crisis like many of us are experiencing at present.
Lack of clarity and detail about what’s happening now, piled on top of fear and uncertainty about the future is pushing many people’s buttons, and if your team is on the receiving end without a helpful set of skills, this can lead to burnout, further stress and dissatisfaction for all involved.
In this training session with Jo Hanlon, we covered a number of foundational principles that are designed to provide you with some perspective and new skills that will help ease some of the stress and anxiety you and your clients might be currently feeling.
We covered:
- Understanding yourself and others better
- Deep listening
- Smart questioning, and
- Setting realistic expectations
